Vocohair Africa Policies
Vocohair Africa is a South African beauty supplier specialising in premium human hair extensions, hair tools, and hair accessories. We are committed to providing high-quality products designed for professional salons, stylists, and everyday beauty enthusiasts. Our focus is on quality, reliability, and excellent customer service.
Online Store Policy
At Vocohair Africa, we aim to provide a smooth, secure, and enjoyable online shopping experience. We carefully source quality hair products and professional tools at competitive prices within the South African market.
We continuously expand and improve our product range to stay up to date with the latest trends and innovations in the hair industry. If there is a product you are looking for that is not currently available on our website, feel free to contact us.
Returns & Refund Policy
Returns & Exchanges
Customers may request a refund or exchange within 7 days of receiving their order.
To qualify for a return or exchange:
- Products must be unused
- Products must remain unopened
- Products must be returned in their original packaging and condition
Once returned items are received, Vocohair Africa will inspect the products before approving any refund or exchange.
After 7 days from delivery, refunds and exchanges will no longer be accepted.
website, feel free to contact us.
Defective Products
We continuously expand and improve our product range to stay up to date with the latest trends and innovations in the hair industry. If there is a product you are looking for that is not currently available on our
Shipping Costs for Returns
For non-defective returns or exchanges:
- Return shipping costs are the responsibility of the customer
- Delivery fees for exchanged items will also be charged to the customer
Customers may arrange their own courier if preferred.
Non-Returnable Products
For hygiene reasons, refunds, returns, or exchanges are not accepted on disposable or hygiene-sensitive products unless the item is defective.
These may include:
- Adhesive tapes
- Brushes
- Applicators
- Disposable accessories
- Similar hygiene-related products
Shipping Policy
Order Processing
Orders may be placed online at any time.
- Orders confirmed before 10:00am on business days are usually processed the same day
- Orders confirmed after 10:00am will typically be processed the next business day
- Orders placed over weekends or South African public holidays will be processed on the next business day
Delivery Estimates
Delivery times may vary depending on your location within South Africa.
Estimated delivery times:
- Main city areas: approximately 1–3 business days after dispatch
- Outlying areas: additional delivery time may apply
Deliveries are made on business days only.
Once your order has been shipped, tracking details will be provided so that you may monitor your parcel directly with the courier company.
Important Shipping Information
Vocohair Africa is not responsible for delays caused by courier companies once parcels have been dispatched.
Customers are responsible for providing accurate shipping details during checkout. Incorrect or incomplete addresses may result in delivery delays or failed deliveries.
Product Information & Care
Human Hair Products
All hair products may vary slightly in texture, colour tone, and appearance due to the nature of human hair products and manufacturing processes.
Proper storage and aftercare are important to maintain product quality and lifespan. Exposure to excessive heat, moisture, or improper handling may affect the performance and appearance of the hair.
Any concerns regarding product quality should be reported promptly after receiving the order.
Adhesives & Professional Products
Professional-use products such as adhesives, removers, and installation tools must be used according to professional guidelines and instructions.
Vocohair Africa is not responsible for issues caused by incorrect application, improper storage, environmental conditions, or misuse of products.
Refunds or replacements for adhesives and related products will only be considered if the product is confirmed to be defective.
Privacy Policy
Vocohair Africa respects and protects the privacy of all customers.
We are committed to:
- Protecting customer information
- Keeping personal data secure
- Using customer information only for business-related purposes
- Never selling confidential customer information to third parties
Customer information may be used for:
- Processing orders
- Customer support
- Shipping and delivery
- Payment processing
- Marketing communication
- Legal and administrative purposes
Customers may request access to, correction of, or deletion of personal information where permitted by South African law.
Payment Policy
We accept secure payments through:
- EFT / Bank Transfer
- Debit and Credit Cards
EFT Payments
Customers selecting EFT as a payment method must complete payment within 24 hours of placing the order.
Orders that remain unpaid after 24 hours may be automatically cancelled.
Proof of payment may be requested before processing begins.
Cash deposits are not accepted.
Sale Policy
Products purchased during promotional or sale periods are considered final sale unless the item is defective.
During sale periods:
- Processing times may be slightly delayed
- No urgent order requests can be guaranteed
- Orders are processed in the order they are received
Customers must report defective sale items within 5 days of delivery.
Professional Use Disclaimer
Many products sold by Vocohair Africa are intended for professional salon or stylist use.
By purchasing these products, customers acknowledge that they understand the correct usage, application, and safety procedures associated with professional hair products and tools.
Vocohair Africa cannot be held responsible for incorrect use or application by customers.
Security & Payments
All online payments are processed through secure payment gateways using industry-standard encryption and security measures to protect customer information.
Governing Law
This website and all transactions are governed by the laws of the Republic of South Africa.
Policy Updates
Vocohair Africa reserves the right to update or modify these policies at any time without prior notice.
Contact Information
For any questions regarding orders, products, returns, or policies, please contact Vocohair Africa through our official contact channels available on our website.